Privacy Policy

1Information We Collect

To process your visa application, eyvisa collects information that is necessary to verify your identity and support your application with the relevant embassy or consulate. This includes:

• Identity data - full name, date of birth, nationality, passport number, and photograph.
• Contact data - email address, phone number, and mailing address.
• Travel data - destination country, travel dates, purpose of visit, and itinerary.
• Supporting documents - bank statements, employment letters, invitation letters, and other files you upload.
• Payment data - billing address and transaction details (card numbers are processed by our PCI-compliant payment partner and never stored on our servers).
• Technical data - IP address, browser type, device identifiers, and pages visited on our site.

2How We Use Your Data

We use the information you provide strictly to deliver and improve our visa services. Specifically, we use your data to:

• Prepare, review, and submit your visa application to the relevant government or consular authority.
• Verify your identity and prevent fraudulent applications.
• Communicate with you about your application status, required documents, or appointment scheduling.
• Process payments and issue receipts or invoices.
• Improve our website, services, and customer support based on aggregated, anonymized usage patterns.
• Comply with legal, regulatory, and immigration authority requirements.

3Sharing Your Information

We do not sell your personal data. We only share your information with third parties where it is necessary to deliver our services or required by law:

All third parties are contractually bound to use your data solely for the purpose it was shared and to apply security measures equivalent to our own.

4Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our site.

• Essential cookies - required for core site functionality such as login sessions and form submissions.
• Analytics cookies - help us understand site usage so we can improve the application experience.
• Preference cookies - remember your language and display settings.

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of our site.

5Data Security

We apply industry-standard technical and organizational safeguards to protect your data, including:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage of documents and passport data at rest.
• Role-based access controls limiting staff access to only the data required for their role.
• Regular third-party security audits and ISO 27001-aligned information security practices.

While we work hard to protect your information, no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password for your eyvisa account.

6Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

• The duration of your active visa application, plus any post-approval support period.
• Additional periods required by tax, accounting, or immigration recordkeeping regulations (typically up to 7 years).

Once these periods lapse, your data is securely deleted or anonymized unless you have an ongoing account with us.

7Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access - request a copy of the personal data we hold about you.
• Correction - ask us to correct inaccurate or incomplete data.
• Deletion - request deletion of your data, subject to legal retention requirements.
• Portability - receive your data in a structured, machine-readable format.
• Objection - object to certain uses of your data, such as marketing communications.

To exercise any of these rights, contact us using the details in the section below. We will respond within 30 days.

8International Data Transfers

As a global visa service, your data may be transferred to and processed in countries outside your country of residence, including the United States and the destination country of your visa application. Where required, we use approved safeguards such as Standard Contractual Clauses to ensure your data remains protected wherever it is processed.

9Children - Privacy

Our services are intended for individuals 18 years and older. Where a visa application includes a minor (e.g., a family visa application), the minor - data is submitted and managed solely by their parent or legal guardian, who is responsible for its accuracy and consent.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email or a prominent notice on our website prior to taking effect. The "Last Updated" date at the top of this page reflects the most recent revision.

11Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our Data Protection team: